Refund policy

The SoulFULL Plate – Refund & Cancellation Policy

At The SoulFULL Plate, every meal is made fresh-to-order with premium ingredients and prepared
specifically for each customer. Because our products are perishable and customized, we have policies
to ensure fairness to both our customers and our kitchen team.

1. Order Accuracy & Satisfaction Guarantee
   If there is an issue with your order, please contact us within 24 hours of receiving your meals at
   info@thesoulfullplate.com. We will review and may offer a replacement meal, partial credit, store credit,
   or refund when applicable.
2. Refunds for Perishable Food
   Because meals are fresh and perishable, we cannot accept returns. Refunds apply only in cases of
   incorrect items, missing items, quality issues, duplicate charges, or unfulfillable orders.
3. Cancellation Policy
   Weekly Meal Orders:
   - Cancellations before Thursday at 5:00 PM: Full refund
   - Cancellations after cutoff: Not eligible for refund (store credit may be offered)
   
4. Delivery Issues
   We replace or refund orders delivered incorrectly due to our error. Orders delivered to an incorrect
   customer-provided address are not eligible for refund.
5. Gift Cards
   All gift card purchases are final and non-refundable.
6. Store Credit
   Store credit may be offered when refunds are not applicable. Store credit does not expire.
7. How to Request a Refund
   Email info@thesoulfullplate.com with your order number, name, issue description, and photos if
   applicable. We respond within 24–48 hours